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Privacy Policy

A Legal Disclaimer

ROMI Recoveries operates as a third-party recovery agent, specializing in motor vehicle accident recovery services within Victoria, Australia. While we strive to provide accurate advice and efficient services, the information we provide is general in nature and does not constitute legal, financial, or insurance advice. We recommend consulting with qualified professionals for advice specific to your circumstances.

By engaging our services, you acknowledge and agree to the following:

  1. No Guarantee of Outcome: While ROMI Recoveries will make every reasonable effort to recover costs and resolve claims on your behalf, we cannot guarantee a favorable outcome or the recovery of any specific amounts.

  2. No-Win, No-Fee Terms: Our no-win, no-fee policy applies under standard conditions, excluding cases where the vehicle is deemed a total loss. In such instances, a one-time administrative fee will apply to recover the payout. Full terms and conditions of this policy are available upon request.

  3. Liability Limitations: ROMI Recoveries accepts no liability for any loss, damage, or inconvenience arising from the use of our services, except as required by Australian Consumer Law.

  4. Third-Party Agreements: ROMI Recoveries acts as an intermediary and is not responsible for the terms or conditions set by insurers, repairers, or other third parties. Any agreements or disputes with these parties remain the responsibility of the client.

  5. Accuracy of Information: You agree to provide accurate and complete information regarding the incident and any related documentation. Failure to do so may impact the success of your claim and limit our ability to assist.

  6. Jurisdiction: This disclaimer and any disputes arising from the use of our services are governed by the laws of Victoria, Australia.

By using ROMI Recoveries’ services, you confirm your understanding and acceptance of these terms. For further clarification, please contact us directly.

Privacy Policy - The Basics 

At ROMI Recoveries, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website ("Site") or engage our services. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

1.1 We collect personal information necessary to provide our services, including:

  • Name, address, and contact details

  • Vehicle details and accident information

  • Insurance and claim-related information

1.2 Information is collected directly from you via:

  • Online forms on our Site

  • Email or telephone correspondence

  • Documents or information you provide

1.3 We may also collect non-personal information, such as website usage data, through cookies and analytics tools to improve our Site and services.

2. Use of Personal Information

2.1 We use your personal information to:

  • Facilitate third-party recovery claims

  • Communicate with you about your case

  • Coordinate with insurers, repairers, and other relevant parties

  • Comply with legal and regulatory obligations

2.2 Non-personal information is used to enhance user experience and optimize our Site’s performance.

3. Disclosure of Personal Information

3.1 We may disclose your personal information to:

  • Insurers and claims assessors

  • Vehicle repairers and other service providers

  • Legal representatives if required

3.2 We will not sell, rent, or trade your personal information to third parties.

3.3 Information may be disclosed if required by law or to protect our rights, property, or safety.

4. Data Security

4.1 ROMI Recoveries takes reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure.

4.2 We use secure storage solutions and limit access to personal information to authorized personnel only.

4.3 While we strive to safeguard your information, we cannot guarantee complete security due to the nature of online communications.

5. Access and Correction

5.1 You have the right to access and correct your personal information. To do so, please contact us using the details provided below.

5.2 We will respond to access or correction requests within a reasonable timeframe, as required by law.

6. Cookies and Analytics

6.1 Our Site uses cookies to enhance your browsing experience and gather usage data.

6.2 You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

6.3 Third-party analytics tools may collect anonymized usage data for performance monitoring.

7. Third-Party Websites

7.1 Our Site may contain links to external websites. ROMI Recoveries is not responsible for the privacy practices or content of these sites.

8. Updates to This Policy

8.1 ROMI Recoveries reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on our Site.

8.2 We encourage you to review this policy periodically to stay informed of how we manage your information.

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

ROMI Recoveries
Email: info@romirecoveries.com.au
Phone: 0401110644

By using our Site or engaging our services, you consent to the terms outlined in this Privacy Policy.

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